Organiser guides
Setting up, selling tickets and running the door.
- Getting startedCreate your account, set up your organisation and find your way around the dashboard.4 articles
- Events and ticketsCreate events, add dates, set up ticket types, questions, and publish.8 articles
- Reserved seatingSeating plans, price bands, accessible seats — or let us build your plan for free.4 articles
- Selling and promotionYour branded shop, promo codes, referral links, messages and waiting lists.7 articles
- Your own web addressPut your shop at tickets.yourdomain — set up automatically or by hand.4 articles
- Orders and refundsFind orders, refund, move dates, transfer tickets and book guests.6 articles
- At the doorScan tickets with any phone, handle groups and re-entry, and work offline.4 articles
- Payments, fees and reportsSet up payments, understand fees and payouts, and export your figures.3 articles
- Team and securityInvite colleagues, choose roles, transfer ownership and protect your account.4 articles
- API and webhooksConnect Ticket Cherry to your own systems.2 articles
Bought tickets?
The event organiser sells the tickets and handles refunds and changes. These guides help with everything else.
- Find your tickets
Lost the email? Get secure links sent again — no account needed.
- Getting in
Show your QR code on your phone or printed.
- Prices and booking fees
The full price is shown before you pay.
- Refunds, transfers and name changes
The organiser is the seller and decides refunds.
- Payment pending or failed
What to do if your payment didn't go through.
- Accessibility and access needs
Find access information and tell the organiser what you need.
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Still need help?
Email hello@ticketcherry.com or call 0345 123 4567. Questions about tickets you've bought go to the event organiser.
Test environment: payments are simulated, emails are captured instead of sent, custom domains are simulated, and data is held in memory, so it can reset or differ between server instances. Try the demo accounts.