Payment pending or failed
What to do if your payment didn't go through.
- Tickets are only issued once the payment is confirmed. If your bank is still confirming, your order page says so and updates by itself — you can close it; your tickets will be emailed.
- If a payment fails, no tickets are issued and you won't be charged for tickets.
- Seats and tickets are held for a limited time while you check out. If the hold runs out they're released, and you can choose again if they're still available.
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- Prices and booking feesThe full price is shown before you pay.
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