Scan tickets at the door

1. 1
   Step 1: On the door phone, sign in and go to Check-in (or open /check-in).
2. 2
   Step 2: Choose the date. You'll see Ready to scan.
3. 3
   Step 3: Select Start camera and point it at a ticket's QR code — or type the Ticket code or reference and select Check. Handheld scanners that type into the box work too.
4. 4
   Step 4: Read the result — shown by colour, icon and words:

   • Admit (Valid — admit): let them in.
   • Do not admit — duplicate (Already admitted): shows when and by whom it was first scanned.
   • Do not admit — wrong date or event: the ticket is for another date or event.
   • Not recognised: not a ticket for your events — check the reference, or look the buyer up in Orders.

Online, every scan is checked live, so each ticket can only be admitted once — even with several phones on several doors. Use Gate / entrance to record which door.