Domain not working yet?
What each status means and how to fix common problems.
- pending ownership — we can't see the TXT record yet. Check the name and value were copied exactly, then Check now.
- pending DNS — the CNAME is missing or points elsewhere. Make sure there isn't an older A or CNAME record for tickets; remove it if so.
- pending certificate — DNS is right; the secure certificate is being issued. This usually takes a few minutes.
- active — all done.
New records usually work within minutes, but some providers take up to a few hours. If you use a service that proxies traffic (an orange cloud icon, for example), set the tickets record to DNS only.
If you cancelled at your DNS provider by mistake, select Connect with… again.
Related articles
- Add the DNS records yourselfStep-by-step for when automatic set-up isn't available.
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