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Add the DNS records yourself

Step-by-step for when automatic set-up isn't available.

Your domain card in Ticket shop shows two records with the exact values to copy:

  • CNAME named tickets, pointing to the value shown — this sends visitors to your shop.
  • TXT named _ticketcherry-verify.tickets, with the value shown — this proves the domain is yours.
  1. Step 1: Sign in where your domain's DNS is managed — usually where you bought the domain, or your website host.
  2. Step 2: Find DNS, DNS records, Zone editor or Manage DNS.
  3. Step 3: Add a new CNAME record. Name/host: tickets. Value/points to/target: copy it from your domain card. Leave TTL as default.
  4. Step 4: Add a new TXT record. Name/host: _ticketcherry-verify.tickets. Value: copy it exactly.
  5. Step 5: Save, return to Ticket shop and select Check now.

Tip: Some providers want the full name (tickets.yourvenue.co.uk), others only the part before your domain (tickets). If your provider adds your domain automatically, don't type it twice.

Important: Don't change or delete any other records — your website and email depend on them.

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