Email your ticket holders
Send updates to everyone booked on an event.
- Step 1: Go to Promotions → Messages.
- Step 2: Choose the event and the Type: Update to ticket holders (practical information about their booking) or Marketing (opted-in only), which only goes to people who agreed to marketing.
- Step 3: Write a Subject and Message.
- Step 4: Type SEND to confirm and select Queue message.
Use updates for practical things — parking, running times, what to bring. Anyone who unsubscribed won't receive messages of that kind.
Related articles
- Automatic reminder emailsTicket holders get a reminder about a day before each date.
- Change, reschedule or cancelEdit details, move a date, cancel a date or the whole event.
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