Ask booking questions
Collect what you need — per order or per ticket — with care for sensitive answers.
Open the event and find Add a question.
- Step 1: Write the Question and optional Help text.
- Step 2: Choose Ask: Once per order (buyer) or For each ticket (attendee).
- Step 3: Choose the Answer type: Short text, Long text, Choose from a list, Checkbox, Date or Explicit consent. For lists, add Options (one per line, for lists).
- Step 4: Tick Required if it must be answered, and choose which tickets it applies to (Apply to).
- Step 5: Tick Sensitive (health, access needs, etc.) for anything personal. Sensitive answers are hidden from door staff and from general exports.
- Step 6: Optionally tick Show this answer to door staff on scan (not allowed for sensitive questions), and set Delete answers this many days after the event.
- Step 7: Select Add question.
Related articles
- Set up ticket typesFree, paid, complimentary and code-only tickets, with limits and sales windows.
- Attendees and customersWho's coming, and who has bought from you.
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